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Bridge never holds direct deposits.
We will always post your funds as soon as we receive them from your employer or your benefits provider. The timing of your deposit depends on when the sender initiates the payment to your Bridge account. Deposits post Monday through Friday throughout the day. If you do not see your direct deposit in your account, it means that we haven't received it yet.
You can expect a notification and email as soon as we receive your direct deposit from your employer or benefits provider. 🙂
If you are not yet seeing your direct deposit in your account, here are the likely reasons:
1. Your employer or benefits provider has not yet run their payroll.
Once your employer or benefits provider processes your payment, those funds are sent to the Federal Reserve for processing. Once the Federal Reserve informs us of your incoming payment, we deposit the funds into your account.
2. A federal bank holiday has delayed deposits by +1 additional day.
Bridge and our partner bank observe all federal and bank holidays. On these days, banks are unable to process deposits. This may delay a direct deposit until the next day. Click here to see this year's bank holidays.
3. Your employer has inaccurate or incomplete account information.
If you still have not received your direct deposit after your official payday, confirm with your employer or benefits provider that they have your correct account and routing numbers on file.
If you need to update your direct deposit information, visit the Bridge app to update your direct deposit details.